Versand
Shipping Policy
Processing Time
• Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Order Tracking: You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
• Shipping Options: We offer a range of shipping options with estimated delivery times and costs:
• Standard Shipping: 3-5 business days
• Expedited Shipping: 1-3 business days
• Overnight Shipping: 1 business day
• Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
• Availability: We offer international shipping to most countries. If your country is not available at checkout, please contact us for assistance.
• Shipping Charges: Shipping charges for international orders will be calculated and displayed at checkout.
• Customs and Duties: International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Luxryqueen is not responsible for these charges if they are applied and are your responsibility as the customer.
Order Status and Tracking
• Tracking Number: You will receive a tracking number via email once your order is shipped.
• Tracking Information: You can track your order using the provided tracking number through the carrier’s website.
Delivery Issues
• Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
• Damaged Packages: If your package arrives damaged, please contact us immediately at support@luxryqueen.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Returns and Refunds
Contact Us
• If you have any further questions or concerns, please do not hesitate to contact us at support@luxryqueen.com .